Safe deposit boxes are known worldwide by a number of different names:

• Deposit locker
• Bank safe deposit box
• Safe deposit box
• Deposit box

All of the above refer to the same thing and they all serve the same function in providing a secure method of storing your valuables away from your home, in a safe, secure and accessible environment.

Traditionally banks provided a safe deposit box service, however in most towns today most banks have decided to close their branches and no such service is exists anymore. Customers are now looking for alternative options and our Nelson Town centre location couldn’t be more convenient, for both residents of the Boroughs Burnley, Pendle and Hyndburn.

The renter of a safe deposit box agrees to pay an annual fee for using their chosen locker type, which can only be accessed using an assigned key, biometric security, and a RFID Card. All three must be present in order to gain access to your Safe Deposit Box.

You should contemplate renting a safe deposit box to protect the valuables in your home. Domestic burglaries are increasing, and home security systems can only offer a degree of protection to personal valuables, therefore renting a safe deposit box at Victoria’s Vaults will ensure safe custody as well as peace of mind. Another benefit is that many home insurance policies offer reductions to customers who keep valuable in a safe deposit box.

Clients can use their boxes for a selection of valued items which can include and are not limited to money, jewellery, passports, house deeds, letters and photographs.

You may store a wide range of valuable items in your safe deposit box, including but not limited to important documents such as passports, birth certificates, marriage certificates, property deeds, and insurance policies. Additionally, you can keep items like jewellery, valuable collectibles, cash, precious metals, and other valuables that you want to protect and keep secure.

Victoria vaults does NOT permit any client to store any illegal or dangerous items such as, weapons firearms, explosive, corrosive or illicit substances. Additionally, items that are perishable, hazardous, or could cause damage to the contents of the safe deposit box or the facility are also be prohibited.

Victoria Vaults – Nelson Safe Deposit are registered with the Financial Conduct Authority which requires us to ensure that the contents held within your safe deposit box are not the proceeds of crime or money laundering.

You do not have to disclose to us what is kept in your box. We ask that you sign our terms and conditions which clearly outline what is acceptable to keep within our deposit boxes. When in the vault we have three viewing areas for your privacy and discretion.

Security is an essential component of our business and systems are examined regularly with any improvements made on a regular basis. We have deployed the latest electronic surveillance equipment and alarm systems which includes the use of visual and audio recording. Our systems utilise intelligent facial recognition technology on all our CCTV cameras & the Access Control System. Additionally, our Alarm and CCTV systems are both centrally monitored 24 hours a day.

There are multiple, overlapping alarm systems at Victoria Vaults.

They cover the perimeter, the fabric of the vault and each individual safe deposit box. We also have certain features that are unique to Victoria Vaults. All our systems are monitored 24 hours a day by specialist stations, which are in direct contact with the police.

Yes!

All clients are registered using the latest biometric technology including facial and fingerprint recognition, this will enable us to effortlessly identify our clients when they choose to visit Victoria Vaults to manage their valuables securely.

Opening an account with Victoria Vaults is simple, all you need to do is bring proof of identity and proof of your address to get started.

What you will need

Proof of Identity – we will accept either a valid passport or a valid signed photo card driving licence. They must be current and in date.

Proofs of Address – we will accept the following supporting documents please ensure that they are dated within the past 3 months:

• bank statement
• utility bill
• HMRC letter (less than 6 months old)
• council tax bill for the current year.

These documents will be scanned onto our systems for safe keeping, you will not be asked to provide them again unless there is a change in your circumstances.

Application Form

You will need to complete an application form and agree to our terms and conditions.

Payment

We currently accept cash, and Faster Payments. You are required to pay for your box upfront when you open your account.

Customers wanting to open an account, please visit our website and register your interest on the link below or alternatively call 01282 690 929 and make an appointment.

On average it can take approximately 30 mins to complete your registration and all onboarding processes.

Please note: We would recommend you book an appointment prior to visiting us to open a new account.

Rental per annum
You will pay the cost of the safe deposit box rental.

Key Deposit
There will also be a £120 charge for Two Keys and two RFID cards.

Registration & KYC
There will be an administrative cost (TBC) per Account, one account may have two persons linked to it at no extra cost, however, should you want an extra person there will be a further administration cost of £30 which will include the cost of an extra RFID card, Biometric registrations, and includes KYC costs.​

A Safe Deposit Box at Victoria Vaults can have from 1 to 3 people connected to it. The first 2 renters will be free and subsequently there is a £25 charge for an additional renter.

There are four possible examples:

Sole Renter

A Primary Renter

Two Renters

A Primary Renter and a Joint Primary Renter
A Primary Renter and a Secondary Renter (Two Renters)

Three Renters

A Primary Renter, a Joint Primary Renter and a Secondary Renter

There is a very important difference between a Renter Types, A Primary and Joint Primary Renter have identical rights and are equally responsible and liable for their safety deposit box, whereas the Secondary Renter is responsible but has limited rights which are particularly relevant in the event that the Primary Renter should die.

In the event of the Primary Renters death:

A Joint Primary can undertake the role of Primary Renter and continue to access the box and can then appoint a new Joint Primary.

The Secondary Renter will not be permitted any further access to the box until probate is granted.

You can nominate one other person to be a Joint Primary Renter on your safe deposit box. This means that they have equal rights to you over the box (Joint and several liability) and both parties must sign the Agreement with Victoria Vaults.

Please note that where you have a Joint Primary Renter then either one of you is able to take the following actions without the other being present:

1. Upgrade or downgrade the safe deposit box.
2. Instruct for the safe deposit box to be drilled open if the key is lost or mislaid.

• Issue notice to terminate the agreement.

1. Add or remove a Secondary Renter.
2. Access and or remove the contents of the Box independently of the other.

It is essential to note that a primary renter nor a joint primary renter can be removed from the agreement without both parties being physically present at our office.

If a client wishes to nominate a Joint Primary Renter or Secondary Renter, they will need to attend the registration appointment with you (the Primary renter) in the first instance and will be required all the same documentation as the primary renter to then be registered onto our system.

A secondary renter has limited rights to the box in that he/she can only access it if provided with a key by the Primary Renter. He or she is unable to take any of the actions described mentioned above. Please note they will also need to provide all KYC documentation.

We regret to inform you that any persons under the age of 18 will not be able to register to use a safe deposit box, NOR will they be allowed access into the premises.

Please note, to ensure you are dealt with swiftly, it would be best to book an appointment if you would like to:

• Adding a renter to your account
• Removing a renter from your account
• Changing the size of your safe deposit box

To make an appointment with us, please call us on 01282 690 929.

We will send you an email or letter one month before your contract expires which will invite you to renew your contract for a further 12-month period.

We currently accept cash, and Faster Payments. You are required to pay for your box in full prior to your renewal date.

If you decide not to renew with us, all keys and access cards must be returned to us either in person or by Royal Mail Special Next Day Delivery before the date your contract is due to expire.

In the event your account is in arrears, we will not allow you to access your safe deposit box until the amount outstanding is cleared.

Please note that daily charges will be charged on all accounts that are overdue.

If you simply fail to renew then, after due notice, we will instruct our locksmiths to drill open your box (at your expense) and may dispose of the contents.

As a Goodwill gesture we are able to offer complimentary insurance up to the value of £10,000 for first year only. We will register your details with Safe Deposit Box Insurance Specialists Noble Insurance Services ltd with whom you can work out the finer details and they can offer you a highly competitive service.

Each client who requires a safe deposit box will have individual needs in terms of insurance cover and this depends on the worth of the contents of his/her safe deposit box.

Home Contents Insurance

You may also speak to your own Home Contents Insurance company as you maybe able to cover your safe deposit box under your home insurance. We advise that you inform your home contents provider that you are using a safe deposit box to hold your valuable goods as this could result in a lower insurance premium.

Noble Insurance Services ltd can also offer an additional Premium Service to cover your valuables outside of your security box.

• Cover for up to £100,000 outside of the safe deposit box
• Your items will be insured when you are carrying them, wearing them, or when they reside in a locked safe.
• Cover for up to 20 days per year (this cover includes travel to and from Victoria Vaults)
• Ideal for special occasions, weddings and social events
• £250 excess

You are issued with two identical keys at the time of rental. If you lose one or both keys, you should inform us immediately so that the account can be blocked.

If you lose one key, we can replace the lock and provide you with two new identical keys for a subsequent charge of £120.

If you lose both keys, we will have to arrange for a locksmith to drill your lock out with a subsequent charge of £350, this will include the cost of a new lock with two new identical keys.

If you lose your Key Card, we can provide a replacement for a fee of £15.

Please note that any replacements keys and key cards require an appointment, so we kindly ask that you book in advance to facilitate the process.

Where you are the sole Primary Renter

In the case where you are the sole renter on the, the individual reporting your death should bring the Original Death Certificate to our offices. The certificate will be scanned into our system and returned. There will be no further access permitted to the box and items cannot be removed until probate is granted, or letters of administration are produced.

Where you have a Joint Primary Renter

In this case, we will need to see the Original Death Certificate confirming death of the Primary Renter and the Joint Primary Renter would assume the role of Primary Renter.

Where you have a Secondary Renter (but no Joint Primary)

The secondary renter should produce the Original Death Certificate which we will scan into our system and return.  Access to the safe deposit box will only be granted once Probate has been granted, or Letters of Administration produced. The account will then be closed and should the secondary renter wish to continue using a safe deposit box, he will be asked to open a new account in his own name at Victoria Vaults.

Who can collect the contents of a safe deposit box once probate is granted?
In this case, on a first instance an appointment must be made to close the account of the deceased.  The contents of the safe deposit box will only be released to the Executor of the Estate who is named on the Grant of Probate or Letters of Administration. The Executor should bring the following:

• Original death certificate
• Key to the locker
• Original grant of probate
• a form of photo ID
• proof of address (bank statement / utility bill less than 6 months old).

Please note only original Documents will be accepted as proof.

To access your Safe Deposit Box, you must book an appointment We manage the number of customers allowed on our premises at any one time.

To ensure we can provide access to the maximum number of clients in anyone day, we respectfully ask that you respectfully observe our strict 15-minute viewing policy.

Guests are not allowed.

For Health & Safety reasons we respectfully ask that you do not bring children into our premises.